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Prism Reputation API

Returns a brand's blended reputation score from Trustpilot, both app stores, Google Business, and web sentiment, with themed pros, cons, and quotes.

GET /v1/prism/reputation

Last updated October 2026Maintained by the SocialCrawl team

When to use the Prism Reputation API

Use it for an overall read on how a company is seen; product-reviews is the version for one specific product rather than the company.

From the API reference

Resolves (a judgment picks which search result is the brand or app itself, reported in entity_resolution) and pulls reviews from Trustpilot, the Google Play + App Store listings, Google Business (and TripAdvisor when place is set), plus a content_analysis web-sentiment + rating-distribution read, then blends them into a renormalized weighted composite_score (company vs product axes) with per-source ratings (listed aggregate preferred over sample mean) and an LLM-themed pros/cons pass (counts + verbatim quotes recomputed in code). Coverage spine = the resolved sources (<0.5 → 50% refund; none → full refund); the theme pass degrades to empty without refund. Trustpilot review depth is clamped to 20.

Searching 69 platforms in parallel

·TikTok logoTikTok·Instagram logoInstagram·YouTube logoYouTube·Facebook logoFacebook·X logoX·LinkedIn logoLinkedIn·Reddit logoReddit·Threads logoThreads·Pinterest logoPinterest·Twitch logoTwitch·Truth Social logoTruth Social·Snapchat logoSnapchat·Kick logoKick·Bluesky logoBluesky·Kwai logoKwai·Rumble logoRumble·Spotify logoSpotify·Apple Music logoApple Music·TikTok Shop logoTikTok Shop·Amazon Shop logoAmazon Shop·Google Shopping logoGoogle Shopping·Trustpilot logoTrustpilot·TripAdvisor logoTripAdvisor·Yelp logoYelp·Linktree logoLinktree·Komi logoKomi·Pillar logoPillar·lnk.bio logolnk.bio·Facebook Ads logoFacebook Ads·Google Ads logoGoogle Ads·LinkedIn Ads logoLinkedIn Ads·Google Search logoGoogle Search·Google News logoGoogle News·Finance logoFinance·Polymarket logoPolymarket·Tavily logoTavily·Hacker News logoHacker News·GitHub logoGitHub·Perplexity logoPerplexity·Naver logoNaver·Utility logoUtility·Universal Search logoUniversal Search
·TikTok logoTikTok·Instagram logoInstagram·YouTube logoYouTube·Facebook logoFacebook·X logoX·LinkedIn logoLinkedIn·Reddit logoReddit·Threads logoThreads·Pinterest logoPinterest·Twitch logoTwitch·Truth Social logoTruth Social·Snapchat logoSnapchat·Kick logoKick·Bluesky logoBluesky·Kwai logoKwai·Rumble logoRumble·Spotify logoSpotify·Apple Music logoApple Music·TikTok Shop logoTikTok Shop·Amazon Shop logoAmazon Shop·Google Shopping logoGoogle Shopping·Trustpilot logoTrustpilot·TripAdvisor logoTripAdvisor·Yelp logoYelp·Linktree logoLinktree·Komi logoKomi·Pillar logoPillar·lnk.bio logolnk.bio·Facebook Ads logoFacebook Ads·Google Ads logoGoogle Ads·LinkedIn Ads logoLinkedIn Ads·Google Search logoGoogle Search·Google News logoGoogle News·Finance logoFinance·Polymarket logoPolymarket·Tavily logoTavily·Hacker News logoHacker News·GitHub logoGitHub·Perplexity logoPerplexity·Naver logoNaver·Utility logoUtility·Universal Search logoUniversal Search
·TikTok logoTikTok·Instagram logoInstagram·YouTube logoYouTube·Facebook logoFacebook·X logoX·LinkedIn logoLinkedIn·Reddit logoReddit·Threads logoThreads·Pinterest logoPinterest·Twitch logoTwitch·Truth Social logoTruth Social·Snapchat logoSnapchat·Kick logoKick·Bluesky logoBluesky·Kwai logoKwai·Rumble logoRumble·Spotify logoSpotify·Apple Music logoApple Music·TikTok Shop logoTikTok Shop·Amazon Shop logoAmazon Shop·Google Shopping logoGoogle Shopping·Trustpilot logoTrustpilot·TripAdvisor logoTripAdvisor·Yelp logoYelp·Linktree logoLinktree·Komi logoKomi·Pillar logoPillar·lnk.bio logolnk.bio·Facebook Ads logoFacebook Ads·Google Ads logoGoogle Ads·LinkedIn Ads logoLinkedIn Ads·Google Search logoGoogle Search·Google News logoGoogle News·Finance logoFinance·Polymarket logoPolymarket·Tavily logoTavily·Hacker News logoHacker News·GitHub logoGitHub·Perplexity logoPerplexity·Naver logoNaver·Utility logoUtility·Universal Search logoUniversal Search
·TikTok logoTikTok·Instagram logoInstagram·YouTube logoYouTube·Facebook logoFacebook·X logoX·LinkedIn logoLinkedIn·Reddit logoReddit·Threads logoThreads·Pinterest logoPinterest·Twitch logoTwitch·Truth Social logoTruth Social·Snapchat logoSnapchat·Kick logoKick·Bluesky logoBluesky·Kwai logoKwai·Rumble logoRumble·Spotify logoSpotify·Apple Music logoApple Music·TikTok Shop logoTikTok Shop·Amazon Shop logoAmazon Shop·Google Shopping logoGoogle Shopping·Trustpilot logoTrustpilot·TripAdvisor logoTripAdvisor·Yelp logoYelp·Linktree logoLinktree·Komi logoKomi·Pillar logoPillar·lnk.bio logolnk.bio·Facebook Ads logoFacebook Ads·Google Ads logoGoogle Ads·LinkedIn Ads logoLinkedIn Ads·Google Search logoGoogle Search·Google News logoGoogle News·Finance logoFinance·Polymarket logoPolymarket·Tavily logoTavily·Hacker News logoHacker News·GitHub logoGitHub·Perplexity logoPerplexity·Naver logoNaver·Utility logoUtility·Universal Search logoUniversal Search
Prism API

What can you do with the Reputation API?

The Reputation endpoint gives you structured Prism data with computed fields in a single request. No scraping infrastructure to build or maintain.

Example Request

# GET /v1/prism/reputation: 30 credits per call. Cache hits are free and failed calls are refunded.
# Check the price first for 0 credits: add dry_run=1 to the query. Nothing is fetched or charged.
# --max-time 60: the API's own time limit for this endpoint.
# --retry 3: retries timeouts, 429 and 5xx, honoring Retry-After.
# -o response.json keeps only the final attempt's body.
# One Idempotency-Key per request, reused on every retry, so a retried call is never charged twice.
IDEMPOTENCY_KEY=$(od -An -N16 -tx1 /dev/urandom | tr -d ' \n')
curl -sS --max-time 60 --retry 3 -o response.json \
  -H "x-api-key: YOUR_API_KEY" \
  -H "Idempotency-Key: $IDEMPOTENCY_KEY" \
  "https://www.socialcrawl.dev/v1/prism/reputation?brand=Notion&sources=trustpilot%2Cgoogle_play%2Capp_store%2Cweb" && cat response.json
# GET /v1/prism/reputation: 30 credits per call. Cache hits are free and failed calls are refunded.
# Check the price first for 0 credits: add dry_run=1 to the query. Nothing is fetched or charged.
import os
import random
import time
import uuid

import requests

API_KEY = os.environ.get("SOCIALCRAWL_API_KEY", "YOUR_API_KEY")
TIMEOUT_S = 60  # the API's own time limit for this endpoint.
MAX_RETRIES = 3
URL = "https://www.socialcrawl.dev/v1/prism/reputation"


def backoff(attempt):
    # Exponential backoff with jitter: about 1 s, 2 s, then 4 s.
    return 2 ** attempt * (0.5 + random.random() / 2)


def socialcrawl(params):
    # One Idempotency-Key per request, reused on every retry, so a retried call is never charged twice.
    idempotency_key = str(uuid.uuid4())
    for attempt in range(MAX_RETRIES + 1):
        try:
            res = requests.get(
                URL,
                params=params,
                headers={"x-api-key": API_KEY, "Idempotency-Key": idempotency_key},
                timeout=TIMEOUT_S,
            )
            body = res.json()
        except (requests.RequestException, ValueError):
            # A timeout, a dropped connection or a non-JSON gateway page: retry with the same key.
            if attempt == MAX_RETRIES:
                raise
            time.sleep(backoff(attempt))
            continue
        if body["success"]:
            return body
        error = body["error"]
        # Branch on error["type"], never on the message text.
        if error["type"] == "RESOURCE_NOT_FOUND":
            return None  # refunded: nothing to read
        retry_after = res.headers.get("Retry-After")
        # SERVICE_UNAVAILABLE without Retry-After is a withdrawn endpoint: permanent.
        permanent = error["type"] == "SERVICE_UNAVAILABLE" and retry_after is None
        if not error.get("retryable") or permanent or attempt == MAX_RETRIES:
            raise RuntimeError(f"{error['type']}: {error['message']} (request_id {body['request_id']})")
        # Retry-After (seconds) wins; otherwise back off.
        time.sleep(float(retry_after) if retry_after else backoff(attempt))


params = {
    "brand": "Notion",
    "sources": "trustpilot,google_play,app_store,web",
}
body = socialcrawl(params)
if body is not None:
    print(body["data"])
// GET /v1/prism/reputation: 30 credits per call. Cache hits are free and failed calls are refunded.
// Check the price first for 0 credits: add dry_run=1 to the query. Nothing is fetched or charged.
const API_KEY = process.env.SOCIALCRAWL_API_KEY ?? "YOUR_API_KEY";
const TIMEOUT_MS = 60_000; // the API's own time limit for this endpoint.
const MAX_RETRIES = 3;

type Page = { next_cursor: string | null; has_more: boolean };
type SocialCrawlResponse =
  | { success: true; data: any; pagination?: Page; credits_used: number; request_id: string }
  | { success: false; error: { type: string; message: string; retryable: boolean }; request_id: string };

const sleep = (ms: number) => new Promise((resolve) => setTimeout(resolve, ms));
// Exponential backoff with jitter: about 1 s, 2 s, then 4 s.
const backoffMs = (attempt: number) => 2 ** attempt * 1000 * (0.5 + Math.random() / 2);

async function socialcrawl(url: URL) {
  // One Idempotency-Key per request, reused on every retry, so a retried call is never charged twice.
  const idempotencyKey = crypto.randomUUID();
  for (let attempt = 0; ; attempt++) {
    let res: Response;
    let body: SocialCrawlResponse;
    try {
      res = await fetch(url, {
        headers: {
          "x-api-key": API_KEY,
          "Idempotency-Key": idempotencyKey,
        },
        signal: AbortSignal.timeout(TIMEOUT_MS),
      });
      body = (await res.json()) as SocialCrawlResponse;
    } catch (error) {
      // A timeout, a dropped connection or a non-JSON gateway page: retry with the same key.
      if (attempt >= MAX_RETRIES) throw error;
      await sleep(backoffMs(attempt));
      continue;
    }
    if (body.success) return body;
    // Branch on error.type, never on the message text.
    if (body.error.type === "RESOURCE_NOT_FOUND") return null; // refunded: nothing to read
    const retryAfter = res.headers.get("Retry-After");
    // SERVICE_UNAVAILABLE without Retry-After is a withdrawn endpoint: permanent.
    const permanent = body.error.type === "SERVICE_UNAVAILABLE" && retryAfter === null;
    if (!body.error.retryable || permanent || attempt >= MAX_RETRIES) {
      throw new Error(`${body.error.type}: ${body.error.message} (request_id ${body.request_id})`);
    }
    // Retry-After (seconds) wins; otherwise back off.
    await sleep(retryAfter ? Number(retryAfter) * 1000 : backoffMs(attempt));
  }
}

const url = new URL("https://www.socialcrawl.dev/v1/prism/reputation");
url.searchParams.set("brand", "Notion");
url.searchParams.set("sources", "trustpilot,google_play,app_store,web");

const body = await socialcrawl(url);
if (body) console.log(body.data);

Parameters

ParameterRequiredDescription
brandYesThe brand/business/domain to assess.
sourcesNoCSV subset of trustpilot,google_play,app_store,google,tripadvisor,web (default the core set).
countryNoMarketplace or locale, as a location name or numeric code (look one up with `GET /v1/content_analysis/locations`). Defaults to United States.
depthNoReviews per source (Trustpilot clamped ≤20).
placeNoSet to enable the place-based legs (Google Business + TripAdvisor).
axisNoWhich reputation axis to headline: company, product, or both (default). (company | product | both)
app_store_idNoApp Store id to anchor that axis directly (skips resolver).
google_play_idNoGoogle Play id to anchor that axis directly (skips resolver).
includeNoCSV subset of `themes`, `response_rate`, `languages` (default: all three). Naming a subset TRIMS the report to those blocks; an unknown member or an empty value is a 400.
Example Response

What does the Prism Reputation API return?

Every response follows one unified schema. Here is a real, unmodified response body, so you can see the exact fields you get back before spending a credit.

Example response
{
  "success": true,
  "platform": "instagram",
  "endpoint": "/v1/instagram/engagement",
  "data": {
    "engagement_rate_percentages": 38.33,
    "recent_posts": 12,
    "followers": 87608035,
    "comments": 528912,
    "likes": 33049046,
    "recent_posts_explanation": "Statistics based on the last 12 posts",
    "id_user": "2278169415",
    "username": "mrbeast",
    "is_private": false,
    "posts_details": [
      {
        "likes": 5636982,
        "comments": 69484,
        "taken_at": 1781457954,
        "datetime": "2026-06-14 20:25:54",
        "hours_since_post": 461,
        "time_ago": "19 days ago",
        "likes_per_hour": 12228,
        "comments_per_hour": 151
      },
      {
        "likes": 20000768,
        "comments": 223510,
        "taken_at": 1732824650,
        "datetime": "2024-11-28 23:10:50",
        "hours_since_post": 13971,
        "time_ago": "2 years ago",
        "likes_per_hour": 1432,
        "comments_per_hour": 16
      },
      {
        "likes": 929226,
        "comments": 30633,
        "taken_at": 1782232475,
        "datetime": "2026-06-23 19:34:35",
        "hours_since_post": 246,
        "time_ago": "10 days ago",
        "likes_per_hour": 3777,
        "comments_per_hour": 125
      },
      {
        "likes": 487761,
        "comments": 22482,
        "taken_at": 1781799425,
        "datetime": "2026-06-18 19:17:05",
        "hours_since_post": 366,
        "time_ago": "15 days ago",
        "likes_per_hour": 1333,
        "comments_per_hour": 61
      },
      {
        "likes": 712265,
        "comments": 15716,
        "taken_at": 1781366405,
        "datetime": "2026-06-13 19:00:05",
        "hours_since_post": 487,
        "time_ago": "20 days ago",
        "likes_per_hour": 1463,
        "comments_per_hour": 32
      },
      {
        "likes": 1475116,
        "comments": 35386,
        "taken_at": 1781277094,
        "datetime": "2026-06-12 18:11:34",
        "hours_since_post": 512,
        "time_ago": "21 days ago",
        "likes_per_hour": 2881,
        "comments_per_hour": 69
      },
      {
        "likes": 1108220,
        "comments": 26632,
        "taken_at": 1780160249,
        "datetime": "2026-05-30 19:57:29",
        "hours_since_post": 822,
        "time_ago": "1 months ago",
        "likes_per_hour": 1348,
        "comments_per_hour": 32
      },
      {
        "likes": 542948,
        "comments": 28476,
        "taken_at": 1779375582,
        "datetime": "2026-05-21 17:59:42",
        "hours_since_post": 1040,
        "time_ago": "1 months ago",
        "likes_per_hour": 522,
        "comments_per_hour": 27
      },
      {
        "likes": 698514,
        "comments": 24401,
        "taken_at": 1779120014,
        "datetime": "2026-05-18 19:00:14",
        "hours_since_post": 1111,
        "time_ago": "2 months ago",
        "likes_per_hour": 629,
        "comments_per_hour": 22
      },
      {
        "likes": 468000,
        "comments": 13548,
        "taken_at": 1778947209,
        "datetime": "2026-05-16 19:00:09",
        "hours_since_post": 1159,
        "time_ago": "2 months ago",
        "likes_per_hour": 404,
        "comments_per_hour": 12
      },
      {
        "likes": 526594,
        "comments": 24411,
        "taken_at": 1777737719,
        "datetime": "2026-05-02 19:01:59",
        "hours_since_post": 1495,
        "time_ago": "2 months ago",
        "likes_per_hour": 352,
        "comments_per_hour": 16
      },
      {
        "likes": 462652,
        "comments": 14233,
        "taken_at": 1777580305,
        "datetime": "2026-04-30 23:18:25",
        "hours_since_post": 1538,
        "time_ago": "2 months ago",
        "likes_per_hour": 301,
        "comments_per_hour": 9
      }
    ]
  },
  "credits_used": 5,
  "credits_remaining": 9999,
  "request_id": "req-8Kq2ZmR4vT9xLb3P",
  "cached": false,
  "redacted": true
}

Example captured from the Instagram API. Every SocialCrawl endpoint returns this same unified schema, so your Prism Reputation response has the same fields.

API Details

How does the Prism Reputation API work?

Send a GET request with your API key and get back clean, structured JSON in our unified schema. Supported computed fields are populated when the source provides the required inputs.

Method

GET

Response

JSON

Why SocialCrawl

Why use SocialCrawl for Prism Reputation data?

We handle the complexity of Prism data extraction so you can focus on building. Unified schema, AI enrichment, and zero platform logic in your code.

Developer First

How do you scrape social media data in seconds?

The fastest social media scraping API for developers. Scrape profiles, posts, comments, and analytics from 69 platforms covering 10B+ monthly active users.

One schema, every platform

Query 69 platforms with identical response structures. Write your integration once.

Computed fields, not just scraped

When an endpoint supports these metrics and the source provides the required inputs, the normalized record includes engagement_rate, estimated_reach, content_category, and language. Ready to use.

See your data before you code

Visual Data Explorer. Paste any URL, get rich result cards, sortable tables, CSV export.

import requests

response = requests.get(
    'https://www.socialcrawl.dev/v1/tiktok/profile',
    params={'handle': 'charlidamelio'},
    headers={'x-api-key': 'sc_YOUR_API_KEY'}
)
data = response.json()
[ .JSON ]
{
  "success": true,
  "platform": "tiktok",
  "data": {
    "author": {
      "username": "charlidamelio",
      "followers": 152400000
    },
    "engagement": {
      "likes": 12400000000,
      "engagement_rate": 0.087
    },
    "metadata": {
      "language": "en",
      "content_category": "lifestyle"
    }
  }
}
+ 69 platforms
FAQ

Have a question? We got answers

Find answers to frequently asked questions about SocialCrawl's API, pricing, and capabilities.

Contact us
What is the SocialCrawl brand reputation API?
GET /v1/prism/reputation returns one weighted reputation score for a brand by fanning out to Trustpilot, both app stores, Google Business, and open-web sentiment in a single call. It folds every source into a shared shape with themed pros and cons, so you stop stitching four separate scrapers together yourself.
Which sources feed the reputation score?
Pass brand to auto-resolve, and the composite pulls Trustpilot business reviews, Google Play and App Store ratings, Google Business listings, and unsolicited web mentions. Narrow the mix with sources, pin app listings with app_store_id and google_play_id, and set country, place, depth, or axis to shape the weighting.
How is the weighted score computed?
Each source contributes a normalized rating that is weighted by volume and recency, then blended into a single figure with per-source breakdowns you can audit. Themed pros and cons are clustered from the pooled review text, and counts are recomputed in code rather than trusted from the model.
How much does a reputation call cost?
Each call is a flat 30 credits and returns one synchronous JSON response. Commerce sources are slow, so a call can take a while. If a strict majority of the source legs fail the call is partial-refunded, and if every leg fails the full 30 credits come back automatically. New accounts get 100 free credits with no card.
Can I limit reputation to specific channels?
Yes. The sources parameter restricts the fan-out to the channels you name, so you can score only review sites, only app stores, or only web sentiment. The include parameter controls which supporting sections come back, keeping the payload lean when you only need the headline score.

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