# Prism Reputation API (https://www.socialcrawl.dev/platforms/prism/reputation)

> Resolves and pulls reviews from Trustpilot, the Google Play + App Store listings, Google Business (and TripAdvisor when `place` is set), plus a content_analysis web-sentiment + rating-distribution read, then blends them into a renormalized weighted composite_score (company vs product axes) with per-source ratings (listed aggregate preferred over sample mean) and an LLM-themed pros/cons pass (counts + verbatim quotes recomputed in code). Coverage spine = the resolved sources (<0.5 → 50% refund; none → full refund); the theme pass degrades to empty without refund. Trustpilot review depth is clamped to 20.

TL;DR: `GET /v1/prism/reputation` costs 30 credits per call and returns SocialCrawl's unified JSON schema. Single x-api-key auth, 100 free credits on signup.

## Parameters

| Parameter | Required | Description |
| --- | --- | --- |
| `brand` | yes | The brand/business/domain to assess. |
| `sources` | no | CSV subset of trustpilot,google_play,app_store,google,tripadvisor,web (default the core set). |
| `country` | no | Marketplace/locale (DFS location). Defaults to United States. |
| `depth` | no | Reviews per source (Trustpilot clamped ≤20). |
| `place` | no | Set to enable the place-based legs (Google Business + TripAdvisor). |
| `axis` | no | Which reputation axis to headline: company, product, or both (default). (company \| product \| both) |
| `app_store_id` | no | App Store id to anchor that axis directly (skips resolver). |
| `google_play_id` | no | Google Play id to anchor that axis directly (skips resolver). |
| `include` | no | Optional leg toggles. |

## Code example

```bash
curl "https://www.socialcrawl.dev/v1/prism/reputation?brand=Notion" \
  -H "x-api-key: sc_YOUR_API_KEY"
```

## FAQ

### What is the SocialCrawl brand reputation API?

GET /v1/prism/reputation returns one weighted reputation score for a brand by fanning out to Trustpilot, both app stores, Google Business, and open-web sentiment in a single call. It folds every source into a shared shape with themed pros and cons, so you stop stitching four separate scrapers together yourself.

### Which sources feed the reputation score?

Pass brand to auto-resolve, and the composite pulls Trustpilot business reviews, Google Play and App Store ratings, Google Business listings, and unsolicited web mentions. Narrow the mix with sources, pin app listings with app_store_id and google_play_id, and set country, place, depth, or axis to shape the weighting.

### How is the weighted score computed?

Each source contributes a normalized rating that is weighted by volume and recency, then blended into a single figure with per-source breakdowns you can audit. Themed pros and cons are clustered from the pooled review text, and counts are recomputed in code rather than trusted from the model.

### How much does a reputation call cost?

Each call is a flat 30 credits and returns one synchronous JSON response. Commerce sources are slow, so a call can take a while. If a strict majority of the source legs fail the call is partial-refunded, and if every leg fails the full 30 credits come back automatically. New accounts get 100 free credits with no card.

### Can I limit reputation to specific channels?

Yes. The sources parameter restricts the fan-out to the channels you name, so you can score only review sites, only app stores, or only web sentiment. The include parameter controls which supporting sections come back, keeping the payload lean when you only need the headline score.

See the full Prism API: https://www.socialcrawl.dev/platforms/prism

## Pricing

- Standard endpoints: 1 credit per call
- Advanced endpoints: 5 credits per call
- Premium endpoints: 10 credits per call
- 100 free credits on signup, no credit card required. Cached responses cost 0 credits. Credit packs never expire.
- Full pricing: https://www.socialcrawl.dev/pricing

## Explore with AI

Questions this API answers, phrased for an AI assistant:

- How do I get one brand reputation score across Trustpilot, app stores, and Google in a single API call?
- Which API blends review sites and web sentiment into a weighted brand reputation score?
- Is there a reputation management API that returns themed pros and cons for a brand?