Terms and Conditions

Effective Date: 9 April 2026

Last Updated: 9 April 2026

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Ridio Company Ltd ("Company," "we," "us," or "our"), a company registered in England and Wales with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

These Terms govern your access to and use of SocialCrawl (the "Service"), including our API, Visual Data Explorer, Playground, documentation, and any related tools or features available at socialcrawl.com.

By creating an account, accessing the API, or using any part of the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.

Definitions
Eligibility and Account Registration
Description of the Service
API Access and Keys
Credits, Billing, and Payments
Free Tier
Acceptable Use Policy
Third-Party Data and Social Media Content
Intellectual Property
Privacy and Data Protection
Service Availability and Disclaimers
Limitation of Liability
Indemnification
Suspension and Termination
Changes to These Terms
Governing Law and Dispute Resolution
General Provisions
Contact Us

1. Definitions

"API" means the SocialCrawl application programming interface, accessible at endpoints under api.socialcrawl.com/v1/.
"API Key" means the unique authentication credential issued to you for accessing the API.
"Credits" means the units of usage that are consumed when you make API requests. Different endpoints consume different numbers of Credits depending on their tier.
"Visual Data Explorer" means the browser-based tool that allows you to retrieve and visualise social media data by entering URLs.
"Playground" means the interactive API testing environment available within the dashboard.
"Platform Data" means data retrieved from third-party social media platforms through the Service.
"Upstream Provider" means the third-party data provider(s) through which we retrieve social media data on your behalf.

2. Eligibility and Account Registration

2.1 Eligibility

You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use the Service. If you are using the Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.

2.2 Account Creation

To access the Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the accuracy of your account information and must promptly update it if it changes.

2.3 Account Security

You are solely responsible for safeguarding your account credentials, including your password and API Keys. You must notify us immediately at hello@ridiocompany.com if you become aware of any unauthorised use of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

3. Description of the Service

SocialCrawl provides a unified social media data API that allows you to retrieve publicly available data from multiple social media platforms through a single, consistent interface. The Service includes:

API Access — A RESTful API (GET /v1/{platform}/{resource}) providing structured data from 21 social media platforms across 108 endpoints, with a unified response schema.
Visual Data Explorer — A browser-based tool for retrieving and visualising social media data without writing code.
Playground — An interactive environment for testing API requests and inspecting responses.
Dashboard — Account management, including API key management, usage tracking, activity logs, and billing.
Documentation — Comprehensive API reference and integration guides.

The Service aggregates data from third-party platforms and returns it in a normalised format with computed fields such as engagement rates and estimated reach. We do not own, generate, or guarantee the accuracy of Platform Data.

4. API Access and Keys

4.1 API Keys

Upon account creation, you may generate one or more API Keys. API Keys authenticate your requests and are tied to your account for billing purposes.

4.2 Key Security

API Keys are confidential. You must not share, publish, or embed API Keys in publicly accessible code repositories, client-side code, or any location where they may be exposed to third parties. If an API Key is compromised, you must revoke it immediately through your dashboard and generate a new one.

4.3 Responsibility for Usage

You are responsible for all API activity associated with your API Keys, whether or not you authorised the specific usage. Unauthorised usage resulting from your failure to secure your keys does not relieve you of your payment obligations.

5. Credits, Billing, and Payments

5.1 Credit System

The Service operates on a credit-based billing model. Each API request consumes Credits according to its endpoint tier:

Standard endpoints — 1 Credit per request
Advanced endpoints — 5 Credits per request
Premium endpoints — 10 Credits per request

The specific tier for each endpoint is documented in our API reference.

5.2 Plans and Pricing

We offer the following plans:

| Plan | Monthly Price | Credits Included | | ---------- | ------------- | ---------------- | | Free | £0 | 100 | | Starter | £14 | 5,000 | | Growth | £49 | 25,000 | | Pro | £299 | 180,000 | | Enterprise | Custom | Custom |

Prices are in British Pounds (GBP) and are exclusive of applicable taxes unless stated otherwise.

5.3 Payments

All payments are processed securely through Stripe. By purchasing a plan, you authorise us to charge your selected payment method. You are responsible for providing valid and up-to-date payment information.

5.4 Credit Expiry

Credits included with paid plans are allocated on a monthly billing cycle. Unused credits do not roll over to subsequent billing periods unless explicitly stated in your plan terms.

5.5 Refund Policy

Due to the digital and immediately consumable nature of Credits, all purchases are final and non-refundable once Credits have been allocated to your account. We may, at our sole discretion, offer refunds or credits in cases of demonstrable service failure or billing error. Refund requests must be submitted to hello@ridiocompany.com within 14 days of the charge in question.

5.6 Taxes

You are responsible for all applicable taxes, duties, and government levies associated with your use of the Service, except for taxes based on our net income.

6. Free Tier

We offer a free tier that provides 100 Credits upon account registration. The free tier is subject to the same Terms as paid plans. We reserve the right to modify, limit, or discontinue the free tier at any time without prior notice. Free tier accounts that remain inactive for 90 consecutive days may be suspended or deleted.

7. Acceptable Use Policy

7.1 Permitted Use

You may use the Service for lawful purposes that comply with these Terms, applicable laws, and the terms of service of the social media platforms from which data is retrieved. Permitted uses include but are not limited to:

Building analytics tools and dashboards
Integrating social media data into applications
Powering AI agents and automated workflows
Conducting market research and competitive analysis
Academic and journalistic research

7.2 Prohibited Conduct

You must not:

Resell raw data — You may not redistribute, resell, or sublicense raw Platform Data retrieved through the Service without adding meaningful transformation, analysis, or value. You must not operate a service that merely proxies or mirrors SocialCrawl responses.
Violate platform terms — You must not use the Service in a manner that violates the terms of service of any social media platform from which data is retrieved.
Harass or harm — You must not use the Service to stalk, harass, doxx, or otherwise harm any individual.
Circumvent restrictions — You must not attempt to bypass any usage limits, access controls, or security measures of the Service.
Reverse engineer — You must not reverse engineer, decompile, or disassemble any part of the Service or its underlying infrastructure.
Overload the Service — You must not engage in activity designed to degrade, disrupt, or place an unreasonable burden on the Service or its infrastructure.
Illegal activity — You must not use the Service for any purpose that violates applicable law, including but not limited to data protection legislation, intellectual property law, or export control regulations.
Automated abuse — You must not use automated systems to create accounts, generate API Keys, or consume Credits in a manner intended to exploit the Service.

7.3 Enforcement

We reserve the right to investigate and take appropriate action against any User who, in our sole judgement, violates this Acceptable Use Policy. This may include issuing a warning, suspending access, terminating your account, and/or reporting your activity to law enforcement authorities.

8. Third-Party Data and Social Media Content

8.1 Nature of Platform Data

The Service retrieves publicly available data from third-party social media platforms. We do not own, control, or endorse the Platform Data returned by the Service. Platform Data is provided "as is" and may include content created by third-party users of those platforms.

8.2 No Guarantee of Accuracy

We make no representations or warranties regarding the accuracy, completeness, reliability, or timeliness of Platform Data. Data retrieved from social media platforms may change, become unavailable, or be subject to errors at any time.

8.3 Your Responsibilities

You are solely responsible for:

Ensuring your use of Platform Data complies with all applicable laws, including data protection and privacy legislation (such as the UK GDPR and the Data Protection Act 2018).
Respecting the intellectual property rights of content creators whose data is accessed through the Service.
Conducting your own due diligence on the suitability of Platform Data for your intended purposes.
Complying with the terms of service of the social media platforms from which data originates.

8.4 Upstream Providers

We rely on third-party upstream providers to retrieve Platform Data. We do not guarantee the continued availability of any specific platform, endpoint, or data type. Changes by social media platforms or our upstream providers may affect the availability or format of data at any time.

9. Intellectual Property

9.1 Our Intellectual Property

The Service, including but not limited to the API, Visual Data Explorer, Playground, dashboard, documentation, unified response schema, computed fields, and all associated software, design, branding, and content, is the intellectual property of Ridio Company Ltd or its licensors. All rights not expressly granted in these Terms are reserved.

9.2 Limited Licence to You

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business or personal purposes.

9.3 Your Content

You retain ownership of any data, applications, or materials that you create using Platform Data retrieved through the Service, subject to:

The intellectual property rights of the original content creators on social media platforms.
Any applicable terms of service of the social media platforms from which the data originates.
The restrictions set out in Section 7 (Acceptable Use Policy) of these Terms.

9.4 Feedback

If you provide us with suggestions, ideas, or feedback regarding the Service ("Feedback"), you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use, modify, and incorporate such Feedback into the Service without any obligation to you.

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal data is governed by our Privacy Policy, which forms part of these Terms. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For any data protection enquiries, contact our Data Protection Officer, Oscar Lee, at hello@ridiocompany.com.

11. Service Availability and Disclaimers

11.1 Availability

We aim to provide a reliable and available Service, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our reasonable control.

11.2 No Warranty

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.3 No SLA

Unless you have entered into a separate Enterprise agreement that includes a Service Level Agreement (SLA), we make no commitments regarding uptime, response times, or throughput.

11.4 Third-Party Dependencies

The Service relies on third-party infrastructure, upstream providers, and social media platforms. We are not responsible for disruptions, changes, or discontinuations in any third-party service.

12. Limitation of Liability

12.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RIDIO COMPANY LTD, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS, GOODWILL, OR REVENUE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED POUNDS STERLING (£100).

12.3 Exceptions

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be lawfully excluded or limited under the laws of England and Wales.

13. Indemnification

You agree to indemnify, defend, and hold harmless Ridio Company Ltd and its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

Your use of the Service or Platform Data.
Your violation of these Terms.
Your violation of any applicable law or third-party rights.
Any content or data you produce, publish, or distribute using Platform Data obtained through the Service.

14. Suspension and Termination

14.1 Termination by You

You may close your account at any time through your dashboard settings or by contacting us at hello@ridiocompany.com. Upon termination, your access to the Service will cease, and any remaining Credits will be forfeited. Termination does not entitle you to a refund of any previously purchased Credits.

14.2 Suspension or Termination by Us

We may suspend or terminate your access to the Service, in whole or in part, at any time and for any reason, including but not limited to:

Violation of these Terms or the Acceptable Use Policy.
Non-payment or disputed payments.
Activity that threatens the integrity, security, or performance of the Service.
Extended account inactivity (90 days or more for free tier accounts).
A request or order from a law enforcement or regulatory authority.

Where practicable, we will provide reasonable notice before terminating your account, except where immediate action is necessary to protect the Service or comply with legal obligations.

14.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may delete your account data, including API Keys, usage history, and associated information, within a reasonable period following termination, subject to our data retention obligations under applicable law.

14.4 Survival

Sections relating to Intellectual Property, Limitation of Liability, Indemnification, Governing Law, and any other provisions that by their nature should survive termination shall continue in full force and effect after termination of these Terms.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

Update the "Last Updated" date at the top of this page.
Notify you by email or through a prominent notice on the Service at least 14 days before the changes take effect.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service and close your account before the effective date.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

16.2 Dispute Resolution

Any dispute arising out of or in connection with these Terms shall first be addressed through good faith negotiation. If the dispute is not resolved within 30 days, either party may submit it to the exclusive jurisdiction of the courts of England and Wales.

16.3 Equitable Relief

Nothing in this section prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Ridio Company Ltd regarding your use of the Service, and supersede all prior or contemporaneous agreements, representations, or understandings.

17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.

17.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. A waiver of any provision shall only be effective if made in writing and signed by an authorised representative of Ridio Company Ltd.

17.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

17.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, internet disruptions, or failures of third-party services.

17.6 No Third-Party Beneficiaries

These Terms do not create any rights for any third party, and no third party may enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999.

18. Contact Us

If you have any questions about these Terms, please contact us:

Email: hello@ridiocompany.com
Phone: +44 20 4524 7944
Post: Ridio Company Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Officer: Oscar Lee, Chief Operating Officer

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